All Coordinated Intake services provided via phone.  For assistance, please contact Coordinated Intake at 216.674.6700.  Hours of operation: 8 am – 8 pm, Monday – Friday 

After hours and weekends please call 2-1-1 for an on-call Coordinated Intake representative. 

 

Coordinated Intake

Coordinated Intake is the front door to emergency shelters for individuals and families with no place to safely sleep and who are literally homeless.

If you have other safe housing options, like friends or family members, please explore those options before calling Coordinated Intake. 

Coordinated Intake provides:

• Exploration of alternatives to shelter, or shelter diversion.
• Referral for emergency shelter, if needed.
• Referral for emergency services, if needed. Services could include help with medical issues, mental health, and drug abuse.

Coordinated Intake does NOT provide:

• Referrals for housing, including permanent vouchers or subsidies.
• Rental assistance or security deposits.
• Utility assistance.
• Shelter letters.

Veterans

If you are a Veteran experiencing housing instability, you may be able to access homeless prevention assistance by contacting:

VA Cleveland Community Resource and Referral Center (CRRC)
7000 Euclid Avenue, Suite 202
8am – 8pm Monday-Friday
216-391-0264

Domestic Violence

If you are experiencing domestic violence and need help, including options for safe shelter, please call:

Domestic Violence Helpline at 216-391-HELP, or Family Helpline at 216-229-8800