Tips for Replacing and Protecting Your Electronic Benefits

Requesting Replacement SNAP EBT Card Benefits Due to Electronic Theft

To report electronic theft of Supplemental Nutrition Assistance Program (SNAP) Electronic Benefits Transfer (EBT) card benefits, you can complete the JFS 07011 Form, also called the “Statement Requesting Replacement of Electronically Stolen SNAP Benefits”. To complete the form, follow these steps:

  1. Visit the Ohio Department of Job and Family Services Forms Central Page.
  2. Please type the form number “07011” into the search bar to find the fillable pdf of the form.
  3. You may submit the completed form
    1. via email to:,  OR
    2. by mail to: Investigations Office, Room 350, 1641 Payne Avenue, Cleveland, OH 44114.

Follow These Tips to Protect Your Electronic Benefits

Below are some suggested steps you can take to prevent your benefits from being stolen. You can also share our SNAP EBT and Cash Cards Safety Tips flyer.

  • Carefully inspect any card reader before using your card. Theft devices are sometimes placed over the card reader, if a device doesn’t look secure or sticks out, it may be a skimming device.
  • Download the ConnectEBT app to your phone to easily lock and unlock your benefits card, and keep it locked when not in use. For more information on how to use the app, visit the EBT Card Lock and Unlock Tips provided by the Ohio Department of Job and Family Services.

    • If you have an Electronic Benefits Transfer (EBT) Card, please DO NOT share your PIN with anyone and update/change your PIN regularly:
        • ONLINE: You can change your PIN by logging into your online account at for SNAP or for cash assistance cards.
        • BY PHONE: You can call 1-866-386-3071 for SNAP or 1-855-926-2105 for cash cards and follow the prompts to change your PIN. 
          • CJFS and the Ohio Department of Job and Family Services will never ask you to provide login details for your bank or require you to set up any third-party bank accounts.  
          • Cuyahoga Job and Family Services will never visit you in-person at your home to ask you about your case or for any other information. 

          You should never share information about your EBT or EPPIC card in response to a text message. 


          What to do if you believe you are the victim of public benefits theft

          If you are the victim of public benefits theft, or if you know of suspicious activity you would like to report, please contact the Cuyahoga County Public Assistance Fraud Hotline at 216-987-6950. You can also complete a public assistance fraud report online on the county’s Reporting Suspected Public Assistance Fraud site.


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