Family Crisis Resources

father and son speaking to a therapist


If you or your child are experiencing a life-threatening emergency, please call 911.


There are community resources to help families in crisis and PREVENT child abuse and neglect.

Teen/Parent Crisis

If you are a parent or caregiver in the midst of a teen crisis, consider the following resources:

  • Risk of Harm to Self or Others – Contact Mobile Crisis Child Response Team: 216-623-6888
  • Youth committed a delinquent or criminal act – Contact Detention Center: 216-443-8400
  • Parents unable or unwilling to care for child – Work with family, friends, or neighbors to locate a safe, temporary option. Perhaps a cooling off period.


Before You Drive to DCFS

  1. COOLING OFF PERIOD - Spend a few hours apart in a safe location, with relatives, or with friends to calm down and gather your thoughts. 
  2. EXPLORE OPTIONS – Seek help from other safe adults for at least 24 hours to help you calm the situation and address immediate concerns. 
  3. BE AWARE – Bringing your child to DCFS will initiate an investigation, which could result in a possible neglect complaint and court involvement.
  4. CONTACT – If there is no other option to keep the child and/or family safe, contact the 696-KIDS (5437) HOTLINE or local law enforcement.

    Family Crisis Resources

    Download a copy of the Family Crisis Resource Card or pick up a copy at one of our community partners.

    Mobile Response and Stabilization Service
    1-888-418-MRSS (6777)
    Crisis response service to keep youth safe in their homes

    Domestic Violence & Child Advocacy Center
    216-391-HELP (4357)
    Assess and offer shelter to battered women

    Witness Victim Center
    Services for victims and witnesses of crime

    Cleveland Rape Crisis Center
    216-619-6192 24/7
    Hotline for crisis counseling and assistance

    Frontline Mobile Crisis Child Response Team
    216-623-6888 24/7
    Crisis and psychiatric services

    Project CALM, Applewood
    Low-risk misdemeanors, mental and behavioral health needs

    Westhaven Youth Shelter
    216-941-0063 24/7
    Emergency teen shelter

    Bellefaire Missing & Runaway Youth
    216-570-8010 24/7
    Homeless and missing youth hotline

    First Call for Help
    211 or 216-436-2000
    United Way social service resources

    Cuyahoga County Division of Senior & Adult Services
    Adult protective services for abuse, neglect & exploitation of older adults

    Cleveland Animal Protective League
    216-377-1630Animal abuse and cruelty hotline

    Related Information and Links

    Cuyahoga County Division of Children and Family Services Neighborhood Collaboratives

    Westside Catholic Center Family Success Center

    How could we make it better?
       Please leave a comment before submitting.
    Thank you for your feedback
    Your feedback means a lot to us. We use it to improve the experience of all of our users.