Client & Family Rights

Mother and 3 children posing with stuffed animal

All parents and caregivers involved with the Division of Children and Family Services have rights. They include the right to:

Know the nature of any report concerning your child.
Know how the assessment will be conducted and how long it will take.
Know the suspected harm or risk to your child.
Know what the assessment found and what will happen next.
Receive communication assistance if you have special needs.
Request information in your native language and request an interpreter.
Refuse services at any time.

Children also have rights, including the right to be nurtured and live safely in their homes. Children who are subject to a court order related to child protection have additional rights.

Please review the following policies for detailed explanations of your rights:

Client Rights
Client Civil Rights
Rights of Children in Agency, Foster or Residential Care
Provisions for Clients with Limited English Proficiency
Non-Discriminatory Policy: Youth and Families

If you feel any of your rights have been violated, please let us know by filing a complaint.