What OCSS Does Not Do

The functions of the Office of Child Support Services (OCSS) include:
  • Locate noncustodial parents,
  • Establishing parentage and Support Orders,
  • Modify support orders,
  • Enforcing Support Orders,
  • Collecting/disbursing support, and
  • Maintain child support records

Child Support is governed by the Ohio Revised Code (ORC) and the Ohio Administrative Code (OAC), which outline the limitations of OCSS. Although OCSS addresses most issues associated with your support case, we do not address all issues that may arise. Below you will find a list of things that OCSS does NOT address.

OCSS does NOT:
  • Address issues of visitation and/or custody.
  • Offer and/or dispense legal advice.
  • Provide representation for the Obligor or Obligee at court hearings. Although the OCSS will have prosecutors present at court hearings, the prosecutor represents the OCSS, NOT the individual Obligor or Obligee.
  • Provide copies of Journal Entries for Domestic Relations Court or Juvenile Court Orders.
  • Assign different case managers for the Obligor and Obligee on the same case. The case manager is a neutral party responsible for the establishment and enforcement of the support order.
  • Give credit for direct payments (i.e., payments made outside of the OCSS). By law a direct payment is considered a gift.
  • Dictate or verify how support is utilized. (i.e. rent, utilities, food, clothing, etc.)
  • Use a current spouse’s income to determine support obligation(s). An Obligor’s and/or Obligee’s current spouse’s income cannot be used to determine the support obligation.
  • Discuss a case with a third party without receiving prior written consent of the Obligor or Obligee.
  • Give advice on tax exemption questions.
  • Enforce unreimbursed medical costs.
  • Assist with property settlements.

Office of Child Support Services
1640 Superior Avenue
Cleveland OH 44114

Phone: 216-443-5100
Fax: 216-515-8484
Email: cuycsea@jfs.ohio.gov