Child Support Web Portal

If you have not registered for the Child Support Customer Service Web Portal, please read the tips below to making signing up easier. Login to your account.

With our self-service website you can login and view information about your support case. The Web Portal provides you with a secure environment to view your case information on demand:
  • Make case specific inquiries including, address, employment, health insurance and financial history information.
  • Print child support payment information, going back up to two years.
  • Review frequently asked questions.

The Process for Applying

Visit the Child Support Customer Service Web Portal, click the "Login or Register" button, and follow the on-screen instructions.

When registering as a first-time customer, you will:
  • Establish a User ID and Password. *
  • Identify the type of user - payee or payor. Payee is the person ordered to receive support. Payor is the person ordered to pay support.

You must have:
  • Active email address.
  • Child Support Case Number.
  • Social Security Number.
  • Web ID which is the participant number. **
  • Last four digits of account number or e-Quick pay card number where child support is deposited (person receiving support only).

*For customers who have established a User ID and password through the Ohio Department of Job and Family Services (ODJFS) online Cash, Food, or Medical Benefits Portal, please use the same User ID and password for the Child Support Customer Service Portal.

** If you don’t know your Web ID, please contact your local child support agency at: 216-443-5100 or call 1-800-686-1556 Hours: Monday - Friday, 8:30 am - 4:30 pm for assistance.

View the Screen User Guide for Customers.

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